Diagnostics Application Specialist – Companion Animals 40 views

Purpose:

An animal health company is seeking a Diagnostics Application Specialist – Companion Animals who will provide in-field customer support within their selected region for the company’s diagnostic range; the DAS identifies equipment and consumable opportunities to ultimately increase instrument placements and utilisation; the DAS ensures strategic execution and the attainment of sales, revenue, and profit growth for the company’s diagnostic range

Key Job Outputs:

• Diagnostic Territory Management: Driving diagnostic territory analysis, identification of high potential areas, establishing and maintenance of client relationships, management of consumables utilisation and budgets, identification and pursuing of diagnostic opportunities
• Provide in-field customer support for our current and future range of diagnostics products (instrument, consumables, and software solutions)
• Investigate and troubleshoot diagnostic related matters
• Work with the sales representatives to identify equipment and consumable opportunities and increase instrument placements and utilisation
• He or she is expected to support the sales division to achieve country sales and profitability goals within their assigned territory
• Instrument installation and conducting, in field, post purchase support and training with customers
• Coordinate and collaborate with Diagnostics Marketing Manager to understand, communicate, and manage current and forecasted territory diagnostics sales objectives
• Develop and conduct workshops, educational seminars, and general product presentations in front of large groups of professionals
• Serve as the field technical ambassador on evaluations and installations of equipment, promoting the company diagnostics product portfolio and post-purchase application support

Core Competencies:

• Ability to analyse data, identify key issues, and solve problems using critical thinking skills
• Strong communication and interpersonal skills to effectively handle customer problems and support the sales team’s efforts
• Computer literacy is mandatory (Word, Excel, PowerPoint, Outlook, etc.)
• Public speaking skills to effectively lead presentations, workshops and seminars
• Detail oriented assessment of customer situation, gathering all information and employing critical thought process
• Strong communication skills
• Problem solving
• Excellent customer service/relations
• Critical thinking
• Effective time-management
• Honesty and consistency
• Networking
• Impact and influence
• Teamwork and co-operation
• Goal oriented
• Solution focused
• Self-motivated
• Ability to work independently
• Confidence
• Flexibility

Qualifications:

• Qualification in animal or human health

Experience:

• 2+ years of diagnostic or medical field experience is advantageous
• Experience working within a veterinary practice is advantageous
• Experience in a customer support or customer-facing role preferred
• Sales experience is advantageous

Salary:   Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013