Key Account Manager 24 views

Purpose:

A manufacturing company is seeking a Key Account Manager who will be responsible to build strong relationships with strategic customers; the incumbent will be able to identify needs and requirements to promote the company’s solutions and achieve mutual satisfaction; the goal is to contribute in sustaining and growing our business to achieve long term success

Key Job Outputs:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure that correct products and services are delivered to customers in a timely manner
• Serve as a link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long – lasting relationships
• Prepare reports of progress and forecasts to internal and external stakeholders using key accounts metrics

Core Competencies:

• Have good understanding of merchandising principles and standards
• Excellent organisational skills
• Ability in problem – solving skills
• Advanced Excel skills
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
• Be presentable and have a pleasant but strong personality
• Have good verbal and written communication skills
• Have contactable references
• Be able to work overtime when necessary
• Be prepared to go into the trade
• High attention to detail
• Be able to handle pressure

Qualifications:

• BSc/BA in business administration, sales or relevant field

Experience:

• Proven experience as Key Accounts Manager in Retail
• Experience in sales and providing solutions based on customer needs

Salary:   Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

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