Sales Export Manager 257 views

Purpose:

A chemical manufacturing company is seeking a Sales Export Manager who will be responsible for developing and managing international sales strategies to drive revenue growth, expand market presence, and build strong relationships with global clients; identifying new business opportunities, negotiating contracts, and ensuring customer satisfaction while complying with international trade regulations

Key Job Outputs:

International Sales & Account Management

• Serve as the primary point of contact for international clients, developing strong relationships and fostering trust
• Understand the specific needs, challenges, and market conditions of each export region, tailoring strategies accordingly
• Conduct regular account reviews to assess performance, address concerns, and identify opportunities for business expansion
• Regularly visit export countries on a monthly basis to strengthen relationships, understand market dynamics, and provide on-ground support

Business Development

• Identify new business opportunities within existing accounts by understanding their evolving needs and market trends
• Develop and implement strategies to expand product offerings, increase market share, and maximise revenue potential
• Prospect and onboard new retail accounts, leveraging existing networks and industry knowledge to drive business growth

Strategic planning

• Collaborate with internal stakeholders, including sales, marketing, and product teams, to develop strategic account plans aligned with company objectives
• Set clear objectives, milestones, and KPIs for each account, and develop actionable plans to achieve them
• Monitor market dynamics, competitive landscape, and industry trends to anticipate challenges and capitalise on opportunities

Negotiation and Contract Management

• Negotiate pricing, terms, and agreements with retail partners to maximize profitability while maintaining strong relationships
• Draft and review contracts, proposals, and agreements, ensuring compliance with company policies and legal requirements
• Manage contract renewals, extensions, and amendments in collaboration with legal and finance teams

Forecasting and demand planning

• Analyse sales data, market trends, and customer demand to forecast inventory requirements for international markets
• Work closely with supply chain and operations teams to ensure timely production, shipping, and product availability
• Identify potential logistical challenges and implement contingency plans to mitigate risks

Customer service and support

• Address customer inquiries, requests, and issues in a timely and professional manner, serving as a trusted advisor and problem solver
• Coordinate with internal departments to resolve concerns related to product quality, shipping, or regulatory compliance
• Ensure international clients receive exceptional service and support, fostering long-term business relationships

Market analysis and insights

• Monitor global market trends, consumer behaviour, and competitor strategies to identify opportunities and threats
• Gather insights from international clients to inform product development and marketing strategies
• Share market intelligence and competitive analysis with internal teams to support strategic decision-making

Performance monitoring and reporting

• Track and analyse key performance metrics such as sales revenue, market share, customer satisfaction, and profitability
• Prepare regular reports, dashboards, and presentations to communicate sales performance and market trends
• Conduct post-mortem analyses of key initiatives to assess effectiveness and drive improvements

Relationship building and networking

• Build and maintain strong relationships with key stakeholders, including distributors, agents, and retailers
• Attend international trade shows, exhibitions, and business forums to expand industry connections and explore new opportunities
• Leverage professional networks and industry associations to identify potential clients and market expansion prospects

Regulatory compliance and documentation

• Ensure compliance with international trade laws, customs regulations, and export documentation requirements
• Work closely with regulatory bodies, customs brokers, and legal teams to facilitate smooth export operations
• Stay updated on changing international trade policies, tariffs, and legal frameworks affecting global sales

Continuous improvement and professional development

• Stay informed about industry trends, best practices, and technological advancements in export sales
• Pursue professional development opportunities through training, workshops, and certifications
• Solicit feedback from clients and internal teams to enhance sales strategies and customer service

Promotional planning and execution

• Collaborate with marketing teams to develop promotional campaigns tailored for international markets
• Coordinate product launches, trade promotions, and marketing activities with distributors and retail partners
• Monitor the effectiveness of promotional efforts and adjust strategies to optimize market impact

Cross-selling and upselling

• Identify cross-selling and upselling opportunities by understanding the needs of international clients
• Introduce complementary products or services that align with customer requirements and market trends
• Provide product training and support to distributors and retailers to enhance product adoption and sales

Channel management and distribution

• Develop and manage international distribution channels, ensuring optimal market coverage
• Implement channel-specific strategies to penetrate new markets and expand geographic reach
• Monitor channel performance and resolve any conflicts or compliance issues as needed

Customer retention and loyalty programs

• Implement initiatives to retain international customers and strengthen brand loyalty
• Analyse customer feedback and satisfaction data to enhance service and product offerings
• Proactively address concerns to reduce churn and build long-term partnerships

Voice of the customer initiatives

• Advocate for customer-centric policies and initiatives within the organisation
• Collect and analyse customer feedback through surveys and direct interactions
• Translate insights into actionable recommendations for product improvements and service enhancements

Core Competencies:

• Budget management
• People skills – highly adapted interpersonal skills
• Negotiation skills
• Problem solving skills

Qualifications:

• Related qualification with a minimum of 5+ years export management experience

Experience:

• Strong understanding of export markets (Africa and beyond)
• Knowledge and understanding of Exports Regulations
• Data analysis and strategy formulation crucial

Salary:   Market related

Should you not hear from us within 2 weeks, kindly consider your application as unsuccessful.

All personal information received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013